FAQ's
1. I have a concern about my order, what's the easiest way to contact you?
For urgent concerns, we recommend sending us an email at shoptrueform@gmail.com. All pages are run by the co-owners of TrueForm, and we’ll be more than happy to provide you with the best experience when ordering from our shop!
2. I need to change my shipping address, what should I do?
Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend emailing us at shoptrueform@gmail.com for the quickest response.
3. Where is my shipping confirmation?
Please allow 24–48 hours for most orders to be processed before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still haven’t received a shipping confirmation, please check your spam folder.
4. Why hasn't my tracking updated?
Allow 2–4 days for your order to process and the tracking to update. If tracking hasn’t updated after that, please email us at shoptrueform@gmail.com so we can resolve the issue.
5. Do you accept international orders?
Yes! TrueForm accepts international orders. However, shipping fees and delivery times may vary depending on your location outside the U.S.
6. What if I want to cancel an order or change my mind?
If you wish to cancel your order or change your mind, please email us within 1–2 days of placing your order.
7. What is your return policy?
We offer a 90-day return policy for all orders, provided the item is not damaged after use. Simply email us at shoptrueform@gmail.com to get started.