Please note that any changes or cancellations are required within
24hr of your purchase. If you do not notify us within this time frame,
we will be unable to provide a refund or compute any changes to
your order.
In order to qualify for the 60-day guarantee, you must provide a
written document detailing your experience using the product. From
the start of your treatment to the end.
We are pleased to offer a comprehensive 60-day, 100% refund policy
for customers who do not experience results after using our product
for 60 days. Please note that we will refund up to $50 so that you
can try up to 4 bottles risk free. If you would like to order more than 4 bottles in your first order, we recommend that you order less so that your family can try them first. Thanks so much for your understanding!
Please note, if you have placed many orders, you are only eligible
for 1 refund under this 60-day guarantee. This is in place to avoid
misuse of our terms.
Additionally, we do not issue refunds for shipping delays, as these
are beyond our control.
To initiate a refund, please email us at shoptrueform.store@gmail.com
and provide your order number and reason for the refund.
All refunds are processed in U.S. Dollar (USD), the same as the
original purchase. Please note that customers are responsible for
any fees associated with foreign currency transactions or exchange
rates.
Due to the nature of our products, we aim to prioritize safety
and proper hygiene, therefore we only accept returns under the
following conditions:
• The product must be unopened, unused, and in its original
sealed packaging.
• The return request must be submitted within 7 days of
receiving your order.
• Proof of purchase (order number or receipt) is required.
Additionally, all customers are responsible for shipping costs on
returns, and a $2 restocking fee will be deducted from your refunded
amount.
Opened or used products cannot be returned for safety and quality
control reasons.
If you are looking to return your products and meet these conditions,
please contact us at shoptrueform.store@gmail.com
We take product safety seriously and encourage our customers to
use our products safely and responsibly. Please follow all proper
usage instructions and safety precautions provided with your
product and all available resources found on our website. Failure to
do so may result in damage or injury, for which we cannot be held
responsible, and any resulting refunds or replacements will be at
our discretion.
We will assist you with any concerns or questions you may have.
We take great care in packaging our products to prevent damage
during shipping. We consider an item damaged if it has a defect or
if the product is physically broken. Damaged packaging that
occurred during shipping, such as dented boxes, etc., with a product
in good condition, is not considered damage.
We kindly ask that all customers inspect their orders upon delivery.
If your order is missing items, contains incorrect products, or arrives
damaged, please report the issue within 30 days of the delivery
date.
To file a claim, email us at shoptrueform.store@gmail.com with the
following:
• Your order number
• A description of the issue
• Clear photos (for damaged or incorrect items)
Unfortunately, we are unable to investigate any issues reported
beyond the 30-day window. Thank you for your understanding and
cooperation.
While we strive to deliver your order in a timely manner, we cannot
be held responsible for any shipping or delivery delays that are
outside of our control, including those caused by the courier,
customs, or other factors and issues that may occur during
shipping. If you experience any problems with your delivery, please
contact the courier directly for assistance. We are not responsible
for any lost, stolen, or delayed packages.
To protect against fraudulent activity, we verify all billing and
shipping addresses to ensure they match the information on file
with the payment processor. We also monitor all transactions for
suspicious activity and may request additional information from the
customer to verify the transaction. If we suspect fraudulent activity,
we reserve the right to cancel the transaction and notify the
customer immediately.
Please note that we reserve the right to modify this Return & Refund
Policy at any time, and it is the responsibility of the customer to
review the most recent version of the Return & Refund Policy before
purchasing and using our products. By purchasing and continuing
to use TrueForm ™ products, customers are indicating their
acceptance of this Return & Refund Policy.
Sign up for our email newsletter for special discounts and exclusive offers.
M : S
Use the code bellow to get 10% off your whole order!
Code copied successfully!